1. Account Registration:
* Sellers must provide accurate and complete information during registration.
* Each seller is responsible for maintaining the confidentiality of their account credentials.
2. Product Listings:
* All product listings must be accurate, complete, and not misleading.
* Sellers are responsible for ensuring the legality and authenticity of their products.
* Listings must comply with all applicable laws and regulations.
3. Pricing and Payment:
* Sellers set their own prices but must adhere to any minimum or maximum price regulations.
* All transactions must be conducted through the platform's payment system.
* Sellers are responsible for any applicable taxes.
4. Shipping and Fulfillment:
* Sellers must ship products within the stated handling time.
* Tracking information must be provided to buyers promptly.
* Sellers are responsible for any shipping issues, including lost or damaged items.
5. Customer Service:
* Sellers must respond to customer inquiries in a timely and professional manner.
* Any disputes or issues must be resolved promptly.
6. Returns and Refunds:
* Sellers must clearly state their return and refund policies.
* All returns and refunds must be processed in accordance with the stated policy.
7. Prohibited Items:
* Sellers are prohibited from listing items that are illegal or violate intellectual property rights.
* The platform reserves the right to remove any listings that violate these terms.
8. Performance Standards:
* Sellers must maintain a high level of customer satisfaction.
* Repeated complaints or negative feedback may result in account suspension or termination.
9. Account Suspension and Termination:
* The platform reserves the right to suspend or terminate any seller account that violates this policy.
* Sellers will be notified of any policy violations and given an opportunity to correct them.
10. Changes to Policy:
* The platform reserves the right to update this policy at any time.
* Sellers will be notified of any significant changes to the policy.
11. Legal Compliance:
* Sellers must comply with all applicable laws and regulations.
* It is the seller's responsibility to ensure their activities are lawful.
12. Dispute Resolution:
* Any disputes between sellers and the platform will be resolved through binding arbitration.